Privacy Policy

Frenchy Web LLC (“we,” “our,” “us,” or “Frenchy Web”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us.

This policy applies to information collected through:

• Our website, frenchyweb.com
• Our contact forms, consultation forms, quote forms, and booking forms
• Phone calls and voice communications
• Email communications
• SMS/text messages
• Digital marketing and automation services provided by Frenchy Web

Depending on how you interact with us, we may collect different types of personal information:

Contact Information

This includes details you provide when reaching out or requesting information, such as:

• Your name
• Email address
• Phone number
• Business name
• Website URL
• Service area or business location

Communication Information

This includes the details of your interactions with us, such as:

• Messages submitted through our website forms
• Emails you send to us
• Phone call details and summaries
• SMS/text message conversations
• Appointment or consultation details

Business Information

This includes details about your business operation to help us deliver services, such as:

• Business type or industry
• Google Business Profile information
• Customer review and follow-up needs
• Marketing goals and growth strategies

Website Usage Information

We collect technical data about how you interact with our website, including:

• Pages visited and buttons clicked
• Referral sources (how you arrived at our website)
• Browser type and settings
• Device type and operating system
• Approximate geographic location
• IP address
• Time spent on the website and form interactions

Payment or Billing Information

If applicable, payment transactions are processed securely by third-party payment processors. Frenchy Web does not store your full payment card details on our servers; all payment data is handled directly by our secure payment providers.

SMS Consent Information

To comply with text messaging carrier requirements, we collect and maintain:

• Phone number provided for SMS updates
• Opt-in date and time
• Consent source (e.g., website contact form submission)
• Message preferences and opt-out requests (e.g., STOP keywords)
• HELP requests and message history needed for compliance verification

We use the information we collect to operate our business, provide our services, and communicate with you. Specifically, this includes:

• Responding to your inquiries, messages, and requests
• Sending service-related notifications and administrative updates
• Scheduling strategy calls, consultations, and appointments
• Providing digital marketing, review automation, and local growth services
• Providing review automation and customer follow-up support
• Sending SMS/text messages to your phone number when you have opted in
• Improving our website layout, performance, and services
• Processing your payments and managing invoices
• Measuring website traffic and marketing campaign performance
• Complying with legal, regulatory, and carrier compliance requirements
• Preventing misuse, spam, fraud, and security vulnerabilities

Frenchy Web may send SMS/text messages to individuals who have explicitly opted in to receive them. Messages may include replies to your direct inquiries, appointment reminders, service updates, customer follow-up, review automation updates, customer support messages, and other service-related information.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further text messages.
• Reply HELP for help, or contact us at alexis [at] frenchyweb [dot] com or call (760) 853-5333.

SMS Consent & Sharing Statement:

Mobile information, SMS opt-in data, and text message consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share your mobile number or consent data with service providers only as strictly necessary to deliver SMS messages on our behalf, operate our communication systems, provide support, and comply with regulatory or carrier requirements.

Frenchy Web does not sell your personal information to third parties.

We may share your information only with trusted service providers who help us operate our business and deliver services, including:

• Website hosting and database providers
• CRM (Customer Relationship Management) and marketing automation platforms
• SMS/phone service providers
• Payment gateways and billing systems
• Email delivery and hosting providers
• Analytics and website performance tools
• Advertising and remarketing networks
• Appointment scheduling tools
• Professional service providers, such as legal or accounting support, if needed

These providers are authorized to use your personal information only as necessary to assist us in operating our business and providing services.

Frenchy Web does not sell, rent, or share SMS opt-in data or text message consent with third parties or affiliates for marketing or promotional purposes.

We may use cookies, web beacons, tracking pixels, tags, analytics systems, and similar technologies to understand how visitors use our website, improve performance, measure advertising conversion rates, and show more relevant ads.

We may use third-party tracking tools including, but not limited to:

• Google Analytics
• Google Tag Manager
• Google Ads conversion tracking
• Meta/Facebook Pixel
• LinkedIn Insight Tag
• Heatmap or session recording tools (if added later)

These tools collect information such as pages visited, buttons clicked, forms submitted, browser type, device type, approximate geographic location, referral sources, IP address, time spent on the site, and interactions with our ads or marketing campaigns.

We use this information to improve our website experience, understand which content is most helpful, track conversion rates, measure campaign performance, and retarget website visitors with relevant ads where allowed by law.

These third-party providers process this information according to their own independent privacy policies.

You can manage your cookie preferences through your web browser's settings. Most browsers allow you to block cookies, delete existing cookies, or notify you when a cookie is set.

You may also use industry opt-out tools provided by advertising networks (such as Google, Meta, LinkedIn, or the Network Advertising Initiative) to opt out of interest-based and behavioral tracking.

Some web browsers or browser extensions send “Do Not Track” (DNT) or Global Privacy Control (GPC) signals. Frenchy Web will respond to legally required opt-out preference signals where technically applicable and required by law.

Depending on your relationship with Frenchy Web LLC and applicable law, California residents may have specific privacy rights regarding their personal information.

These rights may include:

• The right to know what personal information we collect and how we use it
• The right to request access to your personal information
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

Frenchy Web does not sell personal information for monetary payment. We may use digital advertising and analytics tools that could be considered “sharing” or “selling” under some definitions in California privacy laws.

If you are a California resident and wish to exercise any of these rights or opt out of tracking, please contact us at alexis [at] frenchyweb [dot] com.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary to fulfill our business requirements, perform services, comply with legal and accounting obligations, maintain SMS consent compliance records, resolve disputes, and protect our business operations.

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have accidentally collected information from a child under 13, please contact us immediately.

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external sites. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, carrier rules, or legal requirements. When we make updates, we will revise the “Last updated” date at the top of this page.

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at: